Have a question? Excellent! We’re available seven days a week and typically reply within 24 hours.
Please find answers to some of our most frequently asked questions below.

Email: support@officialhairstore.com | Call: (310) 299-0951

Official Hair Store is an online retailer based in Los Angeles, CA. We’ve cut out the hassle and concerns of foreign interactions and low quality products. All of our products have been meticulously sifted and sourced offering you the best, celebrity-quality hair the industry has to offer. You can safely consider OHS your trusted source for premium quality 100% virgin remy human hair. Backed by our 30 day satisfaction guarantee! 

Yes you can! All Official hair responds exceptionally well to color and can be washed, blow dried, flat ironed or curled to blend effortlessly with your hair and achieve a style that’s 100% naturally yours.

You can expect our free priority shipping to be delivered within 2-3 business days. Expedited shipping is also available at checkout.

Yes we do! Currently we ship to anywhere in the UK, United States and Canada.

Absolutely! Customer satisfaction is our top priority. We will happily issue full refunds for all unopened products that have not been worn or tampered with anytime within 30 days from date of purchase. No questions asked! Please contact support@officialhairstore.com or call 1-310-299-0951 to initiate your return or exchange.

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone – other hair extensions suppliers do not allow returns of opened items for the same reasons.

Yes! All of our hair is sourced from its country of origin with the the exception of our Brazilian hair. Our Brazilian hair is sourced from Vietnam.